Privacy Policy

Last Updated: June 20, 2026

Texas Temp Masters (“we,” “our,” or “us”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our HVAC services.

Information We Collect

Personal Information:

• Name, address, phone number, and email address
• Service history and equipment information
• Payment information and billing details
• Communication preferences and service requests

Automatically Collected Information:

• Website usage data and analytics
• Device information and browser type
• IP address and location data (for service area verification)
• Cookies and tracking technologies for website functionality

How We Use Your Information

Service Delivery:

• Scheduling and performing HVAC services at your property
• Maintaining records of equipment and service history
• Processing payments and managing billing
• Communicating about appointments, services, and maintenance reminders

Business Operations:

• Improving our services and customer experience
• Marketing communications about relevant services and promotions
• Complying with legal and regulatory requirements
• Protecting against fraud and unauthorized activities

Our automated scheduling assistant is inbound-only: it responds when you contact us and does not make automated marketing calls or send marketing texts. We will only send you appointment-related or marketing messages where we have the consent the law requires, and you can opt out of marketing communications at any time.

Automated (AI) Assistant, Calls, and Scheduling

To help schedule visits — including after hours — Texas Temp Masters offers a chat and phone assistant that may be handled by an automated (AI) assistant rather than a live person. You are told at the start of each chat and each call when you are interacting with the automated assistant. You can always reach a human during business hours at (817) 704-0706.

Call recording. Phone calls with Texas Temp Masters, including calls handled by our automated assistant, may be recorded for quality assurance and to schedule and service your appointment. Texas is a one-party-consent state, and we are a party to these calls; we disclose recording anyway so you always know. You are notified of recording at the start of the call. If you prefer not to be recorded, you may ask to have a person call you back during business hours instead.

Booking information we collect through chat and phone. When you contact us to book or ask about a visit, we collect the information you provide — typically your name, service address, phone number, and a description of the issue — solely to schedule and service your appointment. Please do not share full payment card numbers or other sensitive financial details through the chat or phone assistant; payment is handled separately through secure channels.

Protection of Personal Information

Security Measures: We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data storage and transmission protocols
• Employee training on data protection and confidentiality
• Regular security assessments and updates
• Restricted access to personal information on a need-to-know basis

Data Retention: We retain your personal information only as long as necessary to provide and operate our services and to comply with legal obligations, typically for the duration of our business relationship plus applicable warranty periods. Call recordings, chat transcripts, and booking information generated by our scheduling assistant (including the name, service address, contact number, and the issue described) are retained for as long as necessary to provide and operate the service and to meet legal, tax, and business requirements, with no fixed automatic deletion schedule at this time. Booking details are also retained as part of your service and equipment history as described above. You may request access to, or deletion of, the information we hold about you at any time by contacting us at the phone number or email address below (Phone: (817) 704-0706 / Email: ttm.va@yahoo.com), subject to legal, tax, and dispute-resolution requirements.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

• With service providers who assist in business operations (payment processing, scheduling software)
• When required by law or legal process
• To protect the safety and security of our customers and employees
• With your explicit consent for specific purposes

Your Rights and Choices

Access and Control:

• Request access to your personal information
• Update or correct inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt out of marketing communications
• Withdraw consent where applicable
• Request access to, or deletion of, call recordings, chat transcripts, and booking details we hold about you (subject to legal and dispute-resolution requirements)
• Ask that future calls not be recorded, or request a human callback during business hours

Contact Information: To exercise these rights or ask questions about this Privacy Policy, contact us at:

• Phone: (817) 704-0706
• Email: ttm.va@yahoo.com
• Mail: Texas Temp Masters, Central Texas Service Area

Privacy Policy Changes

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending email notifications to registered customers
• Providing notice during service appointments when appropriate

Your continued use of our services after policy changes constitutes acceptance of the updated terms.

For questions about this Privacy Policy or our data practices, please contact Texas Temp Masters at (817) 704-0706.